Getting support
Use Help ▸ Contact Support… for a question, or Help ▸ Report a Problem… for a failure you want us to investigate.
Send a useful report
- Enter Your email, choose About, and give the problem a short, specific Subject. Your name is optional.
- Describe the steps that reproduce it.
- Explain what you expected and what happened instead.
- Include the exact error text and the app version.
- Review Attach diagnostics (version, Windows, GPU device, licence state, renderer log). It starts on for Report a Problem… and off for Contact Support…. Switch it off if you do not want to attach that report, or choose Show what's attached to read it.
- Choose Send to support.
Every in-app message includes the Request Key, product, version, build, operating system, licence state and licence signal codes, regardless of the diagnostics switch. The optional attachment adds diagnostic details. Review your message and attachment before sending. Send project files separately only when requested and when you have permission to share them.
Email
Email support@vizid.app if you cannot use the in-app form. Include the version, the problem description and any error message.
For a licence question, include the Request Key from Help ▸ Licence & Trial…. Keep licence codes and machine-specific details out of public discussions. See Licensing.
Before you send
The troubleshooting guide covers import, rendering, panel access and CAD Bridge connection problems. The privacy notice describes information handled by the app.