We're here to help

Most questions are answered in the user guide — but when you need a person, reach out and we'll get back to you.

Technical support

Trouble installing, importing CAD, the VIZid Bridge or rendering? Send us the details and we'll dig in.

support@vizid.app

Sales & licensing

Questions about seats, volume licensing, or using VIZid Suite across a team? We're happy to talk it through.

sales@vizid.app

Report a bug

Found something off? Include your VIZid Suite version, OS, and the steps to reproduce it — that gets us to a fix fastest.

support@vizid.app

When you write in, the more context the better — your VIZid Suite version (Help → About), operating system, GPU, and a STEP file or screenshot if it's a mesh or render issue. It all helps us help you faster.

Before you reach out

Answers on hand

A lot of the time, what you need is one click away.

User guideEvery tool in the suite, documented end to end. Installation helpInstalling the Studio build and the add-on. CAD VIZid Bridge setupConnecting Creo and SolidWorks. DownloadsLatest installers for every product. Release notesWhat's new and the current versions. LicensingHow each part of the suite is licensed.

FAQ

Common questions

Which platforms are supported?

VIZid Suite runs on Windows 10/11 (x64). A modern GPU is recommended for rendering, with CUDA acceleration on NVIDIA hardware.

How do I install the VIZid Mesh add-on?

Grab the add-on from Downloads and install it through Blender's Preferences → Add-ons → Install.

The CAD VIZid Bridge won't connect — what now?

Check that the Creo or SolidWorks plugin is installed and the VIZid Bridge is enabled inside VIZid. The plugins guide walks through setup step by step.

Where can I see what changed in a release?

The Releases page lists the current version of every product and what's new.